Frequently
Asked Questions

KYC stands for Know Your Customer — it's a standard identity verification process required by Philippine regulations and PAGCOR guidelines. phlargo needs to verify that you are who you say you are, that you are at least 21 years old, and that you are located in the Philippines. To complete KYC, you'll need to upload a clear photo of a valid Philippine government-issued ID (passport, driver's license, PhilSys National ID, Voter's ID, or SSS/GSIS ID) and a selfie holding the ID. Most KYC verifications are completed within 24 hours.

You must be 21 years of age or older to register and play on phlargo. This is a strict requirement under Philippine gambling regulations. phlargo verifies your age during the KYC process. If you are found to be under 21, your account will be immediately suspended and any funds will be frozen pending review. There are no exceptions to this rule.

Go to the phlargo Login page and click "Forgot Password." Enter the email address linked to your account and phlargo will send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder. If you're still having trouble, contact phlargo support via live chat and our team will assist you.

No. phlargo strictly allows only one account per person. Creating multiple accounts (also called multi-accounting) is a violation of phlargo's Terms & Conditions and may result in all accounts being permanently banned and any winnings being forfeited. If you've accidentally created a duplicate account, contact support immediately to resolve the situation.

phlargo supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card

Please note: cryptocurrency deposits and credit card deposits are not available on phlargo in compliance with Philippine regulations.

After logging in to your phlargo account, go to the Cashier section and select Deposit. Choose GCash as your payment method, enter the amount you wish to deposit (minimum ₱100), and confirm. You'll be redirected to the GCash payment screen to authorize the transaction. Once confirmed, funds are credited to your phlargo account instantly. Make sure your GCash account is fully verified and has sufficient balance before initiating the deposit.

Withdrawal processing times on phlargo depend on your chosen method:

• GCash / PayMaya: Typically 1–3 hours after approval
• Bank transfer: 1–3 business days depending on your bank
• Debit card: 1–5 business days

All withdrawals require a completed KYC verification. phlargo also conducts standard security checks before releasing funds, which may add a short processing window. Withdrawals are only sent to accounts or wallets registered in your own name — third-party withdrawals are not permitted.

Yes. The minimum withdrawal amount on phlargo is ₱200. Maximum withdrawal limits vary by payment method and account verification level. Fully verified accounts enjoy higher daily withdrawal limits. For specific limit details applicable to your account tier, check the Cashier section after logging in or contact phlargo support via live chat.

Common reasons a phlargo withdrawal may be declined or delayed include:

• KYC verification is incomplete or documents are pending review
• Active bonus wagering requirements have not yet been met
• The withdrawal destination account name does not match your registered phlargo name
• Your account has been flagged for a routine security review
• Bank or e-wallet system maintenance on the recipient's end

If your withdrawal has been pending for longer than expected, contact phlargo support via live chat with your transaction reference number and our team will investigate promptly.

phlargo offers a wide selection of online casino games designed for Filipino players, including:

• Slots: Hundreds of video slots with various themes, paylines, and bonus features
• Bingo: Classic and themed bingo rooms with real-time draws
• Monster Mine: phlargo's original mine-style crash game
• Fortune Dragon: A Filipino-inspired dragon-themed game with multiplier mechanics
• phlargo Casino: Live dealer tables including baccarat, roulette, blackjack, and more

New games are added regularly, so check back often for the latest additions.

Yes. All games on phlargo use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. phlargo's game providers are regularly audited by independent testing laboratories to verify fairness and RTP (Return to Player) accuracy. Live dealer games use real physical equipment — cards, roulette wheels — streamed in real time, adding an additional layer of transparency.

Absolutely. phlargo is fully optimized for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download required. The phlargo mobile experience is designed to be smooth and responsive, whether you're playing from Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

RTP (Return to Player) varies by game and provider. Most slot games on phlargo have an RTP between 94% and 97%. The specific RTP for each game is displayed in the game's information or paytable section — look for the "i" or "?" icon within the game interface. Remember that RTP is a theoretical long-term average, not a guarantee of returns in any individual session.

phlargo offers a welcome bonus for new players upon their first qualifying deposit. Bonus details, including the match percentage and minimum deposit requirement, are displayed on the promotions page inside your account after registration. All bonuses are subject to wagering requirements — make sure to read the full bonus terms before opting in. Bonuses are available to players aged 21 and above only.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before the bonus funds can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before you can withdraw the bonus winnings. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms for full details.

Most phlargo bonuses are automatically credited to your account when you meet the qualifying conditions (such as making a minimum deposit). Some promotions may require you to enter a promo code during the deposit process or opt in via the Promotions page in your account. If a bonus you expected hasn't appeared within 30 minutes of qualifying, contact phlargo support via live chat with your deposit reference number.

Log in to your phlargo account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits, loss limits, and session time limits. All limits take effect immediately. If you want to increase a limit, a mandatory 7-day cooling-off period applies before the increase is activated — this is intentional and cannot be bypassed. For more details, visit our Responsible Gaming page.

Self-exclusion is a tool that allows you to voluntarily close your phlargo account for a set period — 6 months, 1 year, 3 years, or permanently. Once activated, your account is immediately suspended, all marketing communications are stopped, and you cannot reopen the account during the exclusion period. To activate self-exclusion, contact phlargo support via live chat. This is a serious commitment designed to protect players who feel they need a break. ⚠️ Gambling is addictive. Know when to stop.

Yes. phlargo uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. phlargo also employs two-factor authentication (2FA) for account logins, and our fraud detection systems monitor for suspicious activity 24/7. For more information on how we handle your data, see our Privacy Policy.

phlargo's customer support team is available 24 hours a day, 7 days a week. The fastest way to get help is via the live chat feature inside your phlargo account — our Filipino support agents typically respond within a few minutes. You can also reach us by email at support@phlargo.net for non-urgent inquiries. We aim to respond to all emails within 24 hours.

phlargo's platform and support are primarily in English, which is the standard language for online gaming in the Philippines. Our support agents are Filipino and are comfortable communicating in Filipino-English (Taglish) as well. If you prefer to communicate in Filipino, just let the agent know and they'll accommodate you.

If you have a complaint about a game outcome, a transaction, or any aspect of phlargo's service, start by contacting our support team via live chat or email. Provide as much detail as possible — including your account username, the date and time of the issue, and any relevant transaction or game round IDs. phlargo aims to resolve all complaints within 5 business days. If you are not satisfied with the resolution, you may escalate the matter in accordance with the dispute resolution process outlined in our Terms & Conditions.